timings, Shipping & Returns
Production Timings
Remember if your gift is a present and time is short for you, please let us know with a email on ordering. We will do our very best to get your gift out on time, we hate disappointments!
Most of the made to order items will take 5-7 days to be completed once the order has been. confirmed, we do have some made up stock of the popular items so please email if very urgent.
Shipping Policy
We post with Royal mail items over £65.00 are FREE. For other items
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1. UK Standard Delivery £5.50
2. NEXT DAY (Orders placed before 1pm £11.95) but this does not come with a guarantee.
3. Europe £18.00
4. US £20.00 But further costs made be added depending on weight.
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PLEASE NOTE-We are not in control of international postage, if you have a further charge incurred then we will contact you directly to discuss the postage costs with you.
Return & Exchange Policy
We at Tilda and T pride ourselves on all our handmade good, with personalised products
unfortunately we are not able to offer refunds or returns unless the item is faulty, a mistake was made in the production with the personalisation request, or the wrong item was sent.
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If your product is not personalised and you wish to return it then please get in contact with us
beforehand on hello@tildandt.co.uk.